This item is 100% Brand New. We will reply you with 24 hours. Please leave us 5 star feedback. We could resolve the problem, because we believe everything could be resolved through communication, THANK YOU! This item is in the category "Cameras & Photography\Tripods & Supports\Tripod Heads".The seller is "buy4u-gogogo" and is located in this country: GB. This item can be shipped to United Kingdom.